Meere Marketing Limited
How to complain, what we will do about it, and how long each step takes.
The short version. Email us with “Complaint” in the subject. We acknowledge in 3 working days and answer properly within 10. If you are still unhappy, a director who was not involved reviews it — and you can go to the ICO or the ASA at any point without asking us.
If something has gone wrong, the fastest route is almost always a direct conversation. Call 07548 829590 or email [email protected] and say what has happened.
Most things are solved the same day at this stage. Nothing here stops you using the formal route below instead, and using it does not count against you.
Email [email protected] with “Complaint” in the subject line, or write to us at 68 Old School Crescent, Mayfield, Dalkeith, EH22 5DW.
Please include:
That last point is not a formality. A complaint that says what a good outcome looks like gets resolved considerably faster than one that does not.
| When | What we do |
|---|---|
| 3 working days | We acknowledge it in writing, tell you who is dealing with it, and confirm what we understand the complaint to be. If we have misunderstood, correct us here. |
| 10 working days | We investigate — the records, the work, and the people involved — and give you a written response: what we found, whether we think the complaint is upheld, and what we propose to do. |
| 20 working days | If it is complicated enough to need longer, we tell you before day 10 why, and when to expect an answer. We will not let it drift silently. |
If you are not satisfied with the response, reply and say so. It will be reviewed by a director who was not involved in the original decision, and you will get a final written answer within a further 10 working days.
If we cannot resolve it between us, these are the routes open to you. You do not need our agreement to use any of them.
The Information Commissioner’s Office regulates data protection in the UK. ico.org.uk/make-a-complaint · 0303 123 1113 · Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
They ask that you raise it with us first, but there is no obligation to and no time limit on going to them.
The Advertising Standards Authority handles complaints about advertising content — asa.org.uk.
A dispute we cannot settle may go to mediation if we both agree, which is cheaper and faster than court for everyone. Failing that, the courts of Scotland have jurisdiction, as set out in our Terms of Service.
We keep a record of every complaint, what caused it and what we changed as a result, and review them periodically. Records are kept for 6 years, in line with our Privacy Policy.
Complaining will not affect the service you receive. If anything, a complaint that identifies a real problem is worth more to us than the ones we never hear about.
Meere Marketing Limited is a company registered in Scotland (number SC783462).
Registered office: 68 Old School Crescent, Mayfield, Dalkeith, EH22 5DW.
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Last updated: 5 October 2026